CROMCARS – Privacy Policy
Last updated: 10 October 2026
1. Who We Are
CROMCARS is operated by D4C CUSTOMS LTD, a company registered in England and Wales under company number 17509265.
Registered Office:
128 City Road, London, EC1V 2NX, United Kingdom
Website: https://cromcars.com
Email: [email protected]
D4C CUSTOMS LTD is the data controller responsible for personal information collected through CROMCARS.
We are committed to protecting your privacy and handling personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you browse our website, create an account, purchase merchandise, enter an Acceleration Challenge competition or contact us.
Please also read our Terms & Conditions, Competition Rules and Cookie Policy.
2. Personal Information We Collect
Depending on how you interact with CROMCARS, we may collect:
Account and identity information
- Full name
- Email address
- Telephone number
- Billing and delivery address
- Username and account details
- Age or date-of-birth information where necessary for eligibility verification
Order and payment information
- Products purchased and quantities
- Order numbers and transaction history
- Payment status, payment method and transaction references
- Delivery and return information
- Refund and customer support records
Payments may be processed by third-party payment service providers. We do not ordinarily need to receive or store complete payment card details.
Competition information
- Competition selected
- Entry numbers and entry records
- Eight predicted acceleration times
- Entry submission and modification timestamps
- Scoring and ranking information
- Published results and winner details
- Prize verification and fulfilment records
Free postal entry information
Where you participate through our free postal entry route, we may collect your name, postal address, contact details, selected competition and eight acceleration predictions.
Valid postal entries are manually recorded in our competition administration system.
Technical information
When you visit our website, we may collect your IP address, browser type, device information, website activity, security logs and cookie preferences.
3. How and Why We Use Your Information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Creating and managing customer accounts | Performance of a contract |
| Processing merchandise orders and arranging delivery | Performance of a contract |
| Administering Acceleration Challenge competitions | Performance of a contract or taking steps at your request before entering one |
| Recording and scoring competition predictions | Performance of a contract |
| Processing valid free postal entries | Performance of the competition terms |
| Verifying winners and arranging prizes | Performance of a contract; legal obligations where applicable |
| Handling returns, refunds and complaints | Performance of a contract; legal obligations |
| Maintaining accounting and tax records | Legal obligation |
| Preventing fraud and protecting website security | Legitimate interests, subject to applicable balancing requirements |
| Sending optional promotional communications | Consent or another lawful basis where legally permitted |
| Operating non-essential analytics and advertising cookies | Consent where required |
Where we rely on legitimate interests, we consider the impact on your rights and freedoms.
We will not use your personal information for unrelated purposes without an appropriate lawful basis.
4. Merchandise Orders and Delivery
CROMCARS sells physical merchandise, including T-shirts, hoodies and other automotive apparel.
We use customer information to process orders, arrange payment, communicate order updates and deliver products.
Our standard merchandise delivery period is within 15 calendar days of order acceptance, unless a different timeframe is clearly stated and agreed before checkout.
To complete deliveries, we may share necessary information with shipping companies, fulfilment providers and customer service partners.
Competition prizes are administered separately under the applicable Competition Rules and Prize Fulfilment Policy.
5. Acceleration Challenge Competitions
CROMCARS operates skill-based Acceleration Challenge competitions involving predictions of vehicle acceleration performance.
Participants submit predicted times for:
- 100 metres
- 200 metres
- 300 metres
- 400 metres
- 500 metres
- 600 metres
- 800 metres
- 1000 metres
We process these predictions to record entries, calculate scores, produce leaderboards, verify competition results and identify winners according to the published Competition Rules.
Official vehicle performance results may be recorded using Dragy timing equipment.
Where predictions are locked or results are officially published, we retain relevant competition records to support transparency, dispute resolution and verification.
The competition system may automatically calculate scores and rankings. The precise scoring and tie-breaking methodology is described in our Official Competition Rules.
6. Free Postal Entry Route
CROMCARS offers a free postal entry route for eligible Acceleration Challenge competitions.
Applications may be sent to:
D4C CUSTOMS LTD – Free Entry
128 City Road
London, EC1V 2NX
United Kingdom
Applicants must provide the information specified in the Free Postal Entry Policy, including the competition name and their eight predicted acceleration times.
We use this information solely as necessary to administer the entry, verify eligibility, communicate with the participant and fulfil any prize entitlement.
Valid free entries are subject to the same applicable scoring and winner-selection rules as other eligible entries.
7. Marketing Communications
Where permitted by law, we may contact you about CROMCARS merchandise, competitions, promotions, new products and company news.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting [email protected].
Unsubscribing from marketing will not prevent essential transactional communications, including order confirmations, delivery updates, account security notices or prize notifications.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support functionality, maintain shopping carts, manage customer sessions, protect website security and, where enabled, measure website performance or support advertising.
Strictly necessary cookies may operate without consent where permitted by law.
Non-essential cookies, including certain analytics and advertising cookies, will be used only where the applicable consent requirements have been met.
You can manage your preferences through our cookie consent interface.
Further information is available in our Cookie Policy.
9. Sharing Personal Information
We may share necessary personal information with:
- Payment service providers and financial institutions
- Website hosting and technical support providers
- WooCommerce and other website service providers
- Merchandise suppliers, fulfilment partners and couriers
- Competition administration and prize fulfilment providers
- Email and customer communication service providers
- Professional advisers, accountants and legal representatives
- Regulatory authorities, courts or law enforcement agencies where legally required or justified
We share only information reasonably necessary for the relevant purpose and apply appropriate contractual and security protections where required.
We do not sell customers’ personal information to third-party data brokers.
10. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers are subject to UK data protection restrictions, we will use an applicable adequacy arrangement, appropriate contractual safeguards or another lawful transfer mechanism.
You may contact us for information about the safeguards relevant to your personal information.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this policy, including applicable legal, accounting, regulatory and dispute-resolution requirements.
In particular:
- Order and accounting records: retained for applicable statutory recordkeeping periods.
- Competition records: retained as necessary for competition administration, winner verification, transparency and potential disputes.
- Customer accounts: retained while active and for an appropriate period afterwards, subject to legal obligations.
- Marketing information: retained until consent is withdrawn, an objection is received or the information is no longer needed.
- Customer support correspondence: retained for a proportionate period to resolve enquiries and related disputes.
- Technical and security logs: retained for periods appropriate to security, fraud prevention and operational needs.
Where records must be retained for legal reasons, they may not be immediately deleted following an account closure request.
12. Security of Personal Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include access controls, encrypted connections, account authentication, software maintenance, backups and restrictions on administrative access.
No online system can be guaranteed completely secure.
Customers are responsible for keeping their account credentials confidential and notifying us if they suspect unauthorised account activity.
13. Your Data Protection Rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- Access personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information.
- Request restriction of certain processing.
- Object to processing based on legitimate interests.
- Request data portability where applicable.
- Withdraw consent at any time where processing is based on consent.
- Challenge certain qualifying solely automated decisions that have legal or similarly significant effects.
To exercise your rights, contact:
We may request reasonable identity verification before responding.
We normally respond to valid data protection requests within one month, subject to permitted extensions.
14. Competition Results and Winner Announcements
CROMCARS may publish competition results and limited winner information for transparency, subject to applicable law and the relevant Competition Rules.
This may include a winner’s name or abbreviated name, competition title, winning score and relevant prediction results.
We will not routinely publish a winner’s full residential address, private contact information or identity documents.
Where required, we will consider reasonable objections or requests to limit public disclosure.
15. Children and Age Restrictions
Participation in CROMCARS competitions is subject to the minimum age and eligibility conditions set out in the applicable Competition Rules.
We do not knowingly collect personal information from children for competition participation where they are not eligible.
If we discover that information has been collected contrary to our eligibility requirements or applicable law, we will take appropriate action.
16. Third-Party Websites
Our website may contain links to external websites, payment providers, social media platforms and other third-party services.
These third parties operate under their own privacy policies.
We encourage you to review their policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology, legal obligations or data processing activities.
The latest version will be published on this page with an updated revision date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
18. Complaints and Contact
If you have questions about how CROMCARS processes personal information, please contact:
D4C CUSTOMS LTD
128 City Road
London, EC1V 2NX
United Kingdom
Email: [email protected]
Website: https://cromcars.com
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
We encourage you to contact us first so we have an opportunity to investigate and resolve your concern.